TERMS & CONDITIONS FOR STAYING AT THE ROWE HOUSE

 

We will always try to be accommodating, fair and flexible, we do however need to establish these conditions to make your stay enjoyable for all.

 

The Rowe House, The Shippon, and The Croft Campsite are all operated by Cottage Weekends Limited.

 

CONFIRMING YOUR BOOKING

A typical booking deposit of 25% of your booking total is required to confirm your booking.

The balance is due 8 weeks before your stay.

If you are booking within 8 weeks of your holiday, payment must be made in full.

Please note your booking is not confirmed until you have paid your deposit.

Stays of one night must be paid in full at the time of booking.

Your booking is made as a consumer and you agree that we will not accept liability for expenses, costs, losses, claims or

other sums that relate to any business however so suffered or incurred by you.

The person making the booking must be over 18 years of age at the time of making the booking.

The person making the booking must be in attendance for the duration of the booking.

As soon as you receive the booking confirmation, please check it carefully and let us know immediately of any errors.

 

BALANCE PAYMENT

The balance is due at least 8 weeks before your stay.

This can be paid by credit/debit card or bank transfer.

Non-payment of the final balance when it becomes due will constitute cancellation of the booking and forfeiture of the deposit payment.

 

BOOKING DETAILS

The price agreed prior to confirmation is based on the

number of nights and number of guests.

Included in the price is all bed linen, electric, and a small supply of wood.

 

SECURITY DEPOSIT

We reserve the right to request a damages deposit of £500 paid with the balance.

This is to cover any damages, costs attached to inappropriate use of the house, or breach of terms and conditions during your stay.

This is refunded asap after your stay once everything has been checked.

 

CCTV AND PRIVACY

There is CCTV covering the outside of the property in order to keep the parking area safe and secure. The gardens and camping areas are not covered. The CCTV is for your safety and security.

 

STAG, HEN AND OTHER PARTIES

Everyone is welcome at The Rowe House, but please be aware the house is not suitable for loud parties, due to being in a quiet residential village with a small campsite immediately next door. Any behaviour which leads to complaints from neighbours may result in your stay being terminated and you will be asked to leave immediately.

 

CANCELLATION

In the unfortunate event that you need to cancel your booking within 8 weeks of your stay, you will not be entitled to a refund.

If you need to cancel your booking more than 8 weeks before your stay you will be entitled to a refund of any payments made above the 25% deposit.

If we are able to re-book those dates at the same rate, we will refund any payments made by you.

We will always be fair and accommodating, but in the event we have to sell the dates at a reduced rate, you may only get a partial refund.

 

INSURANCE

In the event that you’re not able to go ahead with your booking at the last minute due to issues that are outside of our control (travel difficulties, family emergencies, weather etc) you would not be entitled to a refund. We recommend taking out holiday insurance to cover these eventualities and will always share any documents needed to help with your claim.

 

OCCUPANCY

Only the number of guests listed at the time of booking are entitled to accommodation for the dates of your booking. Please let us know of any changes as soon as possible before your stay. Exceeding the number on the original booking may result in your stay being cancelled.

 

The Rowe House accommodates 16 people (3 bedrooms king size, 2 bedrooms as king or singles, 2 singles, 1 double futon, 2 day beds), plus 1 cot.

The Shippon accommodates 4 people (1 King bed or 2 singles and a sofa bed)

Maximum 4 people per camping pitch.

Should you wish to exceed this number please discuss at time of booking.

 

COMPLAINTS

We work very hard to ensure you have an enjoyable stay at The Rowe House. Please let us know about any problems during your stay as soon as possible. Most issues can be resolved quickly, but if we don’t know, we can’t help!

 

PETS

Your pets are very welcome, but we ask that they also respect the property!

Please help us by being conscious of muddy paws and unwanted fur, and keep pets off the beds.

Please bring your own towels, beds, and bags for waste, and clean up any dog waste from the garden.

Please let us know at time of booking if you are bringing any pets.

 

SMOKING

For the comfort and safety of all our guests we ask you not to smoke in the house.

Extinguish any cigarettes fully and put them in the bins provided.

 

CARE OF THE HOUSE AND YOUR RESPONSIBILITIES

The Rowe House is a private house in its own grounds but we kindy ask you not to disturb the neighbours during your stay. To this end we ask that there is no music outside and that noise is kept to low level from 10pm.

In the unlikely event that anyone should complain to you we ask that you comply with any reasonable requests.

If leaving the house empty at any point, please lock all doors and windows whilst you are out.

The Rowe House is lovingly cared for and we ask that you treat the house with respect.

 

ARRIVAL AND DEPARTURE

We’ll meet you at the house from 3pm on day of arrival and we ask you to leave by 10am on day of departure, unless agreed otherwise.

 

Leaving the house clean and tidy makes us smile and ensures you’ll be welcome back.

 

We hope you have a perfect stay at The Rowe House